Stanley Chan, obtained a Bachelor degree in Physical Education and a Master degree in Business Administration, has held several managerial and executive positions in various international corporations including the Hong Kong Jockey Club and the Hong Kong Disneyland Resorts. He is currently serving as a member of the Department of Physical Education Advisory Committee for the Hong Kong Baptist University. With his vast experience in Clubs & Resorts as well as academic background, Stanley will be able to offer practical tips in club management.

Creating total experience for customers to maintain loyalty (Club / Leadership Management)

You spend millions to build your fitness center/club to attract potential customers to visit it for the first time, but it is the total positive experience that brings them back again and again.  This workshop will share with you how to make use of the 3 Ps – Product (fitness center/club), Process (operational flow), People (employee) to create total positive experience that your customers would treasure.

A2-MG2(E/C)│May 1st (Saturday)│15:20-16:50

Building an enthusiastic workforce to obtain financial success (Club / Leadership Management)

T.E.A.M. stands for Together Everyone Achieve More; it is a popular acronym used in many ways to stress the importance of team work.  With a committed and responsible TEAM, they will take care of your business, not just because they have to but because they want to.  Let’s build team!

B1-MG3(E/C)│May 2nd (Sunday)│9:00-10:30

Manage cisis with ease (Club / Leadership Management)

Sounds crazy to say that the last decade was notable for crisis management. However, especially after 9/11, SARS, Southeast Asia Tsunami, many companies had formulated a crisis management team to look for trouble spots in order to prevent crisis from happening, respond to it when happened and recover the damage after it happened.  Other crises including rumors, workplace violence, picketing, and vandalism that hurting the company’s reputable should also be dealt with promptly to minimize business disruptions. Are you prepared to deal with them?

C2-MG8(E/C) │May 3rd (Monday)│10:50-12:20

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